1. Access and correction
You can request a copy of personal information linked to your account or ask for inaccurate information to be corrected through the app or by emailing hello@ratemyinstructor.co.uk. We may need to verify identity before responding.
2. Deleting a learner account
Use the account-deletion option in the app where available or submit a deletion request. Account credentials and private account data are deleted or anonymised after required checks. Locally stored private Learner Plus data is also cleared from the device when the app completes the deletion flow.
3. Reviews after account deletion
A published review may remain with the reviewer identity anonymised where retention is reasonably necessary to preserve the integrity of the review record, prevent abuse, resolve disputes or comply with law. The private account link is removed or restricted as part of the deletion process, subject to lawful exceptions.
4. Learner Plus and Instructor Pro data
Private Learner Plus organiser data is deleted or anonymised when account deletion is completed, subject to lawful exceptions. Apple, Google or RevenueCat may retain purchase and entitlement records under their own legal obligations and policies. Deleting the Rate My Instructor account does not itself cancel an active store subscription; Instructor Pro must also be cancelled through the relevant store account.
5. Instructor profiles
An instructor or authorised representative may request access, correction, objection, restriction or removal of a community-added profile. We will consider the source, professional nature of the information, user interests, legal basis, accuracy, safety and any overriding legal reason to retain information.
6. Limits and exceptions
Deletion and objection rights are not absolute. We may retain limited information where necessary for legal claims, fraud and abuse prevention, safety, accounting, compliance, complaint handling or another lawful reason. Where a request cannot be completed in full, we will explain the reason where legally permitted.
7. Response and identification
Provide the email associated with the account and enough information to identify the relevant profile or content. We may ask for proportionate evidence of identity or authority. Requests are handled within the periods required by applicable data-protection law.
8. Contact
Data requests can be made through the app or sent to hello@ratemyinstructor.co.uk.